Terms and Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Erum Aamir Ceramics before placing an order with us either by email at erumaamir@ymail.com. 

Once you have placed an order we will send you a confirmation that your order has been received.  This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Erum Aamir Ceramics for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Once your order has been dispatched, the completion of the contract between Erum Aamir Ceramics and yourself takes place. We cannot fulfil any obligations due to the following reasons:

•The product you ordered being unavailable from stock

•Our inability to obtain authorisation for your payment

•The identification of a pricing or product description error

•Customers who fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of Erum Aamir Ceramics either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Cancellation Policy

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order dispatch, please contact us at erumaamir@ymail.com. If your order has already been despatched please follow the procedure set out in Returns Policy.

Product Pricing & descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment

Payment for all orders is at the point of dispatch.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus cost of delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under law you must:

•Register by providing your real name, phone number, e-mail address, payment details and other requested information

•Be over 18 years of age

•Stipulate a delivery address.

•Possess a valid credit or debit card issued by a bank acceptable to our checkout provider.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Postage:

Within the UK, we charge postage according to the price of the product. Delivery price for the product priced upto £150 is £4.50. Delivery price for the products priced above £150 is £9. Please allow 5 - 10 working days for your order to be delivered.

These delivery estimates are for mainland UK only, please allow additional days for islands and overseas (incl. Channel Islands).

You will receive a confirmation e-mail once your order has been dispatched.

We reserve the right to alter or change our delivery service at any time.

Shipping Abroad:

If you require delivery outside of the UK, please contact us before placing your order so we can provide you with an accurate quote for shipping cost.

Returns and Cancellations

Our full Returns and Cancellations policy can be found here.

Alternative Dispute Resolution for Consumer Disputes

As a result of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, online sellers of goods or services must provide a link to the European Online Dispute Resolution platform on their website.

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Photo Credits: Tautvydas Rakickas, Erum Aamir.

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